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Frequently
Answered Questions

  • How do I place an order?
    We recommend that you place your order online. If you're having any trouble, if you need menu recommendations or if you need specific payment terms, feel free to contact us at hello@lepetitcroissant.hk We also accept orders received by email.
  • How can I pay?
    We offer multiple payment options. 1. Credit Card (+4% extra fee) 2. Bank Transfers 3. Cheque or cash deposit 4. PayMe Note that we do not take any payment on delivery.
  • When is the latest time to place my order?
    Our cut off time is 9pm for the next day delivery. If your order is big, we would really appreciate to receive your order a few days ahead, which would help us to better anticipate.
  • When can I be delivered?
    We deliver every day from 7 am onwards. When placing your order, you have to pick a delivery time. We will deliver over a 30-minute timelapse around the time you picked.
  • Can I pick up my order myself?
    Yes you can select pick up in our Aberdeen Southside Kitchen location in Fullagar Industrial Building, 6F unit 3, 234 Aberdeen Main Road.
  • Do you have corporate offers?
    Yes we offer 10% off to companies ordering 5 days a week with a minimum order of $1000 / day. Contact us to know more!
  • Do you do same-day delivery?
    We do if you contact us before 12PM on WhatsApp at +852 5593 5322.
  • What is the cancelation policy?
    We accept order cancelation under 5 pm the day before delivery if you order is smaller than $5000. If your order is bigger than $5000 or if you cancel after 5 pm, we cannot guarantee a full refund.
  • Is my order confirmed?
    If you placed your order online, then your order is automatically confirmed. If you placed your order by email, please make sure you received our official invoice which is the proof of confirmation of your order. If you want to double check anything, feel free to email us at hello@lepetitcroissant.hk
  • How can I track my order?
    You can call or Whatsapp Pauline at +852 5593 5322, or send an email to hello@lepetitcroissant.hk
  • I want to join the team!
    We knew it! There is nothing easier. Send us your resume and cover letter that will make us pick up at hello@lepetitcroissant.hk!
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